Privacy Policy of JAI MATADI HOSPITALITY PRIVATE LIMITED

Effective Date: 22 April 2026

1. Introduction and Company Information

This Privacy Policy explains how JAI MATADI HOSPITALITY PRIVATE LIMITED ("we", "us", "our") collects, uses, discloses, stores, and protects personal data when you visit or use our website pumpenxulynstyx.pro, contact us, or otherwise interact with us in connection with our art-studio business activities.

JAI MATADI HOSPITALITY PRIVATE LIMITED is the data controller responsible for the processing of personal data described in this Privacy Policy.

Company details:

• Legal name: JAI MATADI HOSPITALITY PRIVATE LIMITED
• Registered address: 49/1, TRIPURA ROY LANE P. O. SALKIA, HOWRAH, West Bengal, India - 711106
• Email: [email protected]
• Phone: +91 22 3456 7890
• CIN: U55101WB2011PTC165848
• Website: pumpenxulynstyx.pro

2. Data Collection and Processing

We may collect and process the following categories of personal data, depending on how you interact with us:

• Identity data: name, username, and similar identifiers.
• Contact data: email address, phone number, postal address, and communication preferences.
• Inquiry and correspondence data: messages, feedback, requests, and records of communications with us.
• Transaction data: details relating to bookings, purchases, invoices, payments, refunds, and related records.
• Technical data: IP address, browser type, device identifiers, operating system, access times, and website usage information.
• Usage data: pages viewed, interactions with our website, referral sources, and session information.
• Marketing data: preferences for receiving promotional communications and responses to campaigns.
• Any other information you provide: including information submitted through forms, surveys, or customer support channels.

We generally collect personal data directly from you, but we may also receive data from service providers, payment processors, analytics providers, public sources, and other third parties where permitted by law.

3. Purpose of Data Processing

We process personal data for the following purposes:

• to provide and operate our website and related services;
• to respond to inquiries, requests, and customer support communications;
• to manage bookings, orders, payments, invoices, and related transactions;
• to communicate with you about our services, updates, and administrative matters;
• to personalize and improve user experience, content, and service offerings;
• to analyze website performance, usage trends, and service effectiveness;
• to detect, prevent, and investigate fraud, misuse, security incidents, and unauthorized access;
• to comply with legal, regulatory, tax, accounting, and record-keeping obligations;
• to enforce our terms, protect our rights, and resolve disputes;
• to send marketing communications where permitted and subject to your preferences.

4. Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing, we rely on one or more of the following:

• Consent: where you have given clear permission for specific processing activities, such as marketing communications or certain cookies.
• Contractual necessity: where processing is required to enter into or perform a contract with you, or to take steps at your request before entering into a contract.
• Legal obligation: where processing is necessary to comply with applicable laws and regulatory requirements.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests may include improving our services, securing our systems, preventing fraud, and managing our business operations.
• Vital interests: where necessary to protect the vital interests of you or another person.
• Public interest or official authority: where processing is necessary for tasks carried out in the public interest or in the exercise of official authority, if applicable.

5. Data Sharing and Third Parties

We may share personal data with the following categories of recipients, only as necessary for the purposes described in this Privacy Policy:

• Service providers: hosting providers, IT support, analytics providers, email service providers, customer support tools, and other vendors that assist us in operating our business.
• Payment processors and financial institutions: for processing payments, refunds, chargebacks, and related financial transactions.
• Professional advisers: lawyers, accountants, auditors, consultants, and insurers.
• Authorities and regulators: where disclosure is required by law, court order, or lawful request.
• Business transferees: in connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction.
• Other third parties: where you have instructed us to share data or where sharing is otherwise lawful.

We do not sell personal data in the ordinary sense unless expressly disclosed and permitted by applicable law. Where third parties process personal data on our behalf, they are expected to protect it and use it only for the purposes we specify.

6. Data Transfer to Third Countries

Your personal data may be transferred to, stored in, or accessed from countries outside your country of residence, including countries that may have different data protection laws. Where such transfers occur, we will take appropriate safeguards as required by applicable law, which may include:

• standard contractual clauses or equivalent transfer mechanisms;
• data processing agreements with appropriate confidentiality and security obligations;
• technical and organizational measures designed to protect personal data during transfer and processing.

By using our website or providing personal data to us, you acknowledge that such cross-border transfers may occur where necessary for the operation of our services.

7. Storage Duration

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, tax, regulatory, and dispute-resolution requirements.

The retention period depends on factors such as:

• the nature of the data and the purpose of processing;
• the duration of our relationship with you;
• legal retention obligations;
• the need to establish, exercise, or defend legal claims;
• technical and operational requirements.

When personal data is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable law and our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights in relation to your personal data:

• Access: the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
• Rectification: the right to request correction of inaccurate or incomplete personal data.
• Erasure: the right to request deletion of your personal data in certain circumstances.
• Restriction: the right to request limitation of processing in certain situations.
• Data portability: the right to receive certain personal data in a structured, commonly used, machine-readable format and to request transfer to another controller where technically feasible.
• Objection: the right to object to processing based on legitimate interests and, where applicable, to direct marketing.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

9. Withdrawal of Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may no longer be able to provide certain services or communications to you, where consent is necessary for those activities.

You may withdraw consent by contacting us at [email protected] or by using any unsubscribe or preference-management mechanism we provide.

10. Right to Complain

If you believe that our processing of your personal data violates applicable law, you may have the right to lodge a complaint with the relevant supervisory authority, data protection regulator, or other competent authority in your jurisdiction.

We encourage you to contact us first so that we may try to resolve your concern directly and promptly.

11. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction, or misuse. These measures may include:

• access controls and role-based permissions;
• secure hosting and network protections;
• encryption or pseudonymization where appropriate;
• regular monitoring and security reviews;
• backup and recovery procedures;
• staff confidentiality obligations and training.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

• JAI MATADI HOSPITALITY PRIVATE LIMITED
• Address: 49/1, TRIPURA ROY LANE P. O. SALKIA, HOWRAH, West Bengal, India - 711106
• Email: [email protected]
• Phone: +91 22 3456 7890

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes become effective constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.

By using our website or providing personal data to JAI MATADI HOSPITALITY PRIVATE LIMITED, you acknowledge that you have read and understood this Privacy Policy.